AT&T responds to complaints about Motorola Atrix upload speeds

There's been a lot of talk about upload speeds on AT&T's new 4G Android phones, and many have been complaining.� Android Central forums member kgeissler went about it the right way and has received a response from AT&T, with some interesting (if not conflicting) news.� We'll post the response after the break, but the gist of it is summed up rather well in one line:

Be assured that AT&T has not "capped" the upload speeds on the ATRIX. The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.

We discussed the whole mess issue in episode 53 of the Android Central Podcast, and while we're still not sure why things are being done the way they are, we all agree that AT&T needs to be a little more transparent with their customers, and this is a great start.� Hopefully AT&T will "turn on" HSUPA for the Atrix and the Inspire soon, but at least they acknowledge that they are not yet providing high speed uploads for their Android devices.� Read the full reply after the break. [Android Central forums]

AT&T Mobility Tele: <redacted>
Regulatory Response Team Fax: <redacted>

AGENCY'S NAME:
Better Business Bureau of Metropolitan
Texas COMPANY'S NAME:
AT&T
ADDRESS:
1600 Pacific Ave Suite 2800
Dallas TX 75201 ADDRESS:
Office of the President
2325 N. University
Lubbock, TX 79415
AGENCY REP: N/A COMPLAINANT'S NAME:
<redacted>
AGENCY'S FILE NO.:
<redacted> COMPANY'S FILE NO.:
<redacted>

AT&T Mobility (AT&T) received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, <redacted> complains that the recently released Motorola Atrix does not offer speeds anywhere near what advertised speeds claim. He is requesting activation of 4G services and removal of the cap on the Motorola Atrix services.�

Account research regarding this complaint shows that AT&T is focused on delivering a wide choice of solutions and the best possible Smartphone experience to our customers.�Be assured that AT&T has not "capped" the upload speeds on the ATRIX.�The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.�

We ask that you please keep in mind; software is only one of many factors that can affect speeds experienced. Factors such as location, time of day, network capacity and facilities, can have an impact as well. Again, in order to ensure the best possible customer experience services will become available once testing has been completed.�

AT&T sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at <redacted> if you have any additional questions or concerns in this matter.�

Name: Sheila Utech, Customer Appeals Manager, Executive Response

�

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